Case Study: World Wide Technology achieves 75% faster reporting and 25% higher survey response with Qualtrics Employee Engagement

World Wide Technology - Customer Case Study

World Wide Technology (WWT) is a $5 billion systems integrator with over 2,200 employees and global operations that was struggling with a slow, costly employee engagement process. Customizing surveys required multiple external vendors, manager reports were static, and it took six weeks to get results—making feedback stale and hard to act on.

WWT implemented Qualtrics Employee Engagement to build customizable surveys (in four languages), deliver real-time dashboards for executives, and produce detailed, filterable reports for 300 managers with rich visuals. The change cut reporting time by 75%, boosted survey response rates by 25%, provided actionable insights that improved employee morale, and created benchmark data for year‑over‑year comparisons.

World Wide Technology

Laura Fyffe

World Wide Technology