Case Study: Community Health Network achieves better patient experiences and engagement with Qualtrics

Improving care with next-level insights into patient experience

Community Health Network, a healthcare provider focused on delivering seamless, personalized patient experiences, was struggling with five disparate systems and a fragmented approach to measuring and improving patient experience. With Qualtrics, the organization sought a more unified way to listen to patients, empower caregivers, and better understand the full healthcare journey.

Qualtrics implemented a centralized platform with real-time dashboards, journey mapping, and automated surveys and follow-ups, including HealthConnect integration and “unresolved needs” outreach. The results included more responsive care, improved engagement, and measurable impact such as prompting over 15,000 patients to join MyChart in one year and generating follow-up interest from 40% of 10,800 patients contacted about connecting with a primary care provider.

Community Health Network

Patrick McGill

Chief Transformation Officer