Case Study: Wedgewood Wedding & Banquet Centers achieves 75% faster surveys and real-time guest feedback with Qualtrics

Wedgewood Wedding & Banquet Centers - Customer Case Study

Wedgewood Wedding & Banquet Centers is a California event company operating 17 golf course, garden and banquet properties and hosting over 4,000 events a year. As the business grew rapidly from 8 to 17 locations, managing paper surveys became time-consuming and low-end tools couldn’t scale to capture timely guest feedback.

Wedgewood deployed Qualtrics Research Suite to send customized, real-time surveys and run online polls, routing feedback quickly to company leaders. The change cut survey research time by 75%, raised response rates by 10%, and enabled faster responses to customer concerns—helping Wedgewood maintain high service levels while keeping pace with rapid growth.

Wedgewood Wedding & Banquet Centers

Jeffrey McNeal

Vice President of Operations and Development