Case Study: Lifetime Training achieves 93% learner satisfaction with Qualtrics

How Lifetime Training has transformed their approach to customer experience using AI-powered analytics

Lifetime Training, a UK education provider serving 20,000 learners a year, needed a better way to manage learner feedback and improve experiences across its apprenticeship and vocational training programs. Before working with **Qualtrics**, feedback was spread across multiple siloed surveys, making it difficult to analyze, compare, and act on results quickly.

**Qualtrics** helped Lifetime consolidate feedback into just four surveys managed by one team, with AI-powered analytics, real-time dashboards, and CRM integration. This gave leaders a clear view of learner sentiment, enabled faster close-the-loop actions, and helped Lifetime identify trends and improve satisfaction, contributing to a 93% learner satisfaction score.

Lifetime

Rebecca Iles

Customer Experience Executive