Case Study: Twilio achieves faster, simpler quoting and revenue growth with Conga CPQ

Twilio embarks on transformational journey with the Conga platform for CPQ

Twilio, the cloud communications platform, faced growing product complexity, processing limits, and heavy manual effort in quote configuration as it scaled. To address these challenges, Twilio partnered with Conga and used the Conga platform for CPQ to improve quoting efficiency and support its sales teams.

With Conga, Twilio streamlined quote approvals, increased self-service, and made it easier to handle larger bundles and auto-select products. The result was faster sales cycles, time and cost savings, better performance, and a significant increase in revenue, including stronger sales of support plans.

Twilio

Amber Small

Senior Manager, CRM Products