Case Study: Twilio achieves 46% voice cost savings with Commio

Take the Pain Out of Scaling Twilio Voice & SMS and Save $5,000 a Month

Twilio, a major user of voice and messaging APIs, needed a way to scale a patient reminder and communications app while reducing rising costs, improving visibility into call routing, and getting better troubleshooting tools. As traffic grew, the team found Twilio’s built-in voice and texting services were expensive and offered limited transparency and control. Commio’s thinQ Voice and messaging add-ons were introduced to solve these pain points.

With Commio, Twilio routed calls across 40+ carriers, added SMS/MMS capabilities, and gained better control, visibility, and failover for mission-critical communications. The results included 46% savings on voice calls versus Twilio’s standard rates, nearly 50% lower outbound texting costs, free inbound text messaging, and improved uptime and support responsiveness.

Twilio

Thaddeus Shaw

Product Manager