Case Study: Twilio saves 800+ hours a year and achieves a five-day close with FloQast

How FloQast Helped Twilio International Save Over 800 Hours a Year

Twilio International, the EU headquarters for cloud communications provider Twilio, outgrew manual accounting processes as its Irish office expanded rapidly. A 35-person finance team was burdened by complex daily bank reconciliations—matching bank, general ledger, and customer portals—managed in elaborate Excel workbooks, which hindered the company’s goal of a five-day close.

By implementing FloQast AutoRec and Fixed Balance with Auto Sign Off (integrated with NetSuite), Twilio automated bank and credit card reconciliations, cutting a major bank rec from 1 hour 30 minutes to 15 minutes and saving roughly 180 hours on one account plus about 680 hours on credit cards—more than 800 hours annually overall. The automation helped Twilio meet its five-day close target, reduced risk of errors, and freed the team for higher-value work while improving overall quality of life.

Twilio

Jason Andrews

Sr. Accounting Manager