Case Study: Twilio achieves global collaboration and faster development with Jira Software

Atlassian and its ecosystem help Twilio collaborate and streamline processes on a global scale

Twilio, a cloud communications company that provides APIs for voice and messaging, rapidly expanded from 176 to 500 employees and from 3 to 25 engineering teams worldwide, creating a need for tools that could scale processes and collaboration across distributed teams.

Twilio adopted Atlassian’s Jira and Confluence plus Marketplace add‑ons (e.g., Delegated Project Creator, Jira CLI) and built custom integrations with Atlassian Connect to automate workflows, delegate project creation, and centralize documentation. The result: faster development cycles, greater transparency and efficiency across engineering and business teams, and a single discoverable source of truth for global operations.

Twilio

Simon Thorpe

Director of Product Management / Marketing