Case Study: Twilio achieves $360K in outside legal spend savings and 1,470 hours saved with Logikcull

How Twilio Saves $360k on Outside Legal Spend — and Thousands of Hours — with Logikcull

Twilio, a global cloud-based customer engagement platform with ~7,600 employees, faced a slow, resource-intensive e-discovery process that relied on Google Vault and frequent outsourcing to outside counsel. Large matter volumes—thousands of emails and data from Slack, Gmail, and Google Docs—required manual exports and review, driving up costs, delays, and hundreds of hours of internal work.

By adopting Logikcull’s platform and its direct Google Vault integration, Twilio automated collection, deduplication, indexing, and search, cutting data volumes 50–70% before review and moving from collection to production up to 75% faster. The in-house team now handles most matters end-to-end, saving $360K and 1,470 hours to date, reducing outside counsel reliance by 83%, and improving collaboration when external help is needed.

Twilio

Matthew Gainer

Senior Manager, Litigation