Case Study: Twilio achieves faster global payments and higher authorization rates with Stripe

Twilio on building a global customer engagement platform

Twilio, known for its communications APIs and growing customer engagement platform, needed a way to accept payments across its products as it expanded globally. As its business scaled into more countries and regions, Twilio needed a payment solution that could reduce complexity, support local availability, and help improve conversion for customers and developers.

Twilio implemented Stripe to embed payments across its offerings and streamline global payment operations. With Stripe, Twilio said it was able to integrate payments more easily, detect issues faster, reduce declines, and increase authorization rates by 10% worldwide, while also driving a substantial increase in revenue.

Twilio

Eyal Manor

Chief Product and Engineering Officer