Case Study: Miinto reduces phone calls by 40% with Zendesk Support and Zendesk Chat

Miinto reduced phone calls by 40% using Zendesk Chat

Miinto, the online fashion platform serving millions of monthly visitors across Scandinavia and the Netherlands, needed a customer service system that could keep up with its growth. Its team supported customers in four languages and across phone, email, chat, and social media, but its older help desk tool was inflexible and made it difficult to access performance data.

Miinto implemented Zendesk Support and Zendesk Chat to give its team a clearer view of customer service activity and a faster way to handle inquiries. Zendesk Chat reduced phone calls by 40%, saved the equivalent of a third of a full-time employee, and helped the team manage more conversations at once, while Zendesk Support improved reporting, customer feedback collection, and internal knowledge sharing.

Miinto

Konrad Kierklo

CEO