Case Study: Zoosk doubles support productivity with Zendesk Support

Zendesk Support empowered Zoosk's agents and doubled their productivity

Zoosk, the world’s largest social dating community, needed a better way to support a rapidly growing customer base across more than 20 languages. Its previous open source ticketing and email tools offered only a fraction of the functionality the company needed to respond quickly to questions about billing, subscriptions, and site features.

With Zendesk Support, Zoosk implemented an online support system with custom branding, intelligent ticket routing, automated responses, and integrated tools for member profiles and phone calls. The result was faster, more personalized support and stronger reporting; agents went from handling 100 to 125 tickets per day to up to twice as many, while Zoosk also reduced response time and gained better insight into support trends.

Zoosk

Eric Hallquist

Senior Director of User Operations