Case Study: MOO doubles agent satisfaction with Zendesk Support

Agent satisfaction doubled with adoption of Zendesk Support

Moo, the London-based online stationery company, wanted customer service to match the experience of ordering its business cards. As the team grew to 30+ people and expanded internationally, it needed better tools after its previous platform was not a good fit.

Moo chose Zendesk Support for its ease of use, customizability, localization capabilities, add-on widgets, dynamic knowledge base, and affordability. After the rollout, the team’s enjoyment doubled and ticket-closing speed improved, while Moo gained better metrics to track phone, email, and chat performance against internal SLAs.

Moo

Neville Black

Professional Photographer