Case Study: GO-JEK achieves 69% faster first response time with Zendesk Support

GO-JEK improved their first response time by 69% after implementing Zendesk Support

GO-JEK, the motorcycle ride-sharing and delivery service in Indonesia, needed a better way to handle customer support as it operated across 10 cities and served a large agent base. The company used Zendesk Support to give its team a ticketing platform they could adopt quickly.

With Zendesk Support, GO-JEK said agents who had never used a ticketing platform before were able to ramp up quickly because of the interface and simple functionality. The company also reported a 69% reduction in first response time, and listed Mobile SDK as its favorite feature.

GO-JEK

Rohan Monga

COO