Case Study: Adslot maintains 95% customer satisfaction with Zendesk Talk

Adslot - Customer Case Study

Adslot, a media-rich platform serving more than 100,000 users, needed a better way to manage global customer support as its team spread across Melbourne, Sydney, Auckland, London, Hamburg, New York, San Francisco and Shanghai. Before Zendesk Support, customer inquiries came into a “red inbox” by email, giving the business little visibility into what was being communicated or how support was being handled.

Adslot implemented Zendesk Support and Zendesk Talk to add transparency and phone support to its workflow. The team found setup easy, and calls now roll directly into tickets, with support data feeding into analytics and satisfaction reporting. Zendesk Support helped Adslot maintain 95% customer satisfaction and gave managers clearer insight into backlog, performance and customer feedback.

Adslot

Vanessa Holden

‎Head of Client Services