Case Study: Prezi improves premium customer support with Zendesk Support

Prezi loves Zendesk Support's simplicity and flexible framework

Prezi, the cloud-based zooming presentation software company, needed a better way to support its paying users as its community grew. It had been using Get Satisfaction for general support and discussion, but it wanted a separate premium support system that could handle higher service levels.

Prezi implemented Zendesk Support for premium support, using its flexibility, ease of setup, and API to create a custom ticket form and connect with Get Satisfaction. According to Prezi, Zendesk Support helped it respond to critical bugs in a matter of hours, improve the support experience for paying customers, and give the team weekly metrics through reports and customer satisfaction tracking.

Prezi

Zoli Radnai

Community Manager