Case Study: OnePlus improves global support efficiency with Zendesk Support

OnePlus chose Zendesk for its global omnichannel solution

OnePlus, the smartphone company launched in 2013 and now serving millions of customers in more than 30 countries and regions, needed a support system that could keep up with its rapid growth. Its existing setup could not handle support across multiple channels, including social media, email, and live chat.

OnePlus chose Zendesk Support to centralize conversations and manage support from different places in one unified platform. With Zendesk, the team could monitor performance in real time, work more efficiently, and provide a more consistent customer experience across channels. The system was quick to learn, flexible as the company expanded, and helped OnePlus improve response times and support operations.

OnePlus

Maria Kozlova

Data Analyst