Case Study: Walker & Company achieves 98% CSAT with Zendesk Support

Using NPS to engage with customers has resulted in a 98% CSAT rating

Walker & Company Brands, Inc. created Bevel to solve the shaving problem of razor bumps for men with coarse, curly hair. The company needed a better way to understand customer needs and respond to pain points.

Using Zendesk Support and NPS, Walker & Company engaged customers in a consistent way and collected feedback from people who might not have otherwise reached out. The company used that input to make changes to products and processes, and it achieved a 98% CSAT rating, with tickets solved in under 24 hours and one-touch resolution.

Walker & Company

Jaimel Gauda

Head of Customer Success