Case Study: The O2 Arena delivers a consistent fan experience with Zendesk Support

The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert-goers

The O2 Arena, a 20,000-capacity venue in London, wanted to create a consistent fan experience from ticket purchase through the end of each event. It used Zendesk Support, along with Zendesk Chat and Zendesk Guide, to help tens of thousands of concert-goers.

By adopting the Zendesk family of products, The O2 gave customers more ways to interact with the venue instead of forcing one set process. The O2 said the team found Zendesk Chat easy to use, and the channel reached a 95% Chat CSAT.

The O2 Arena

Adam Wilson

Head of Customer Relations