Case Study: Fiverr improves customer support and internal communication with Zendesk Support

How Fiverr uses Zendesk Support to serve its thriving marketplace

Fiverr, the world’s largest marketplace for services starting at as little as $5, needed a way to manage growing customer inquiries as its site expanded rapidly after launching in 2010. As more buyers and sellers joined the platform, the support team had to streamline responses while still keeping a personal touch. Fiverr turned to Zendesk Support.

Fiverr implemented Zendesk Support quickly across the business and used features including tagging, macros, the API, intra-company communications, customer forum, and self-service options. The system also supported internal team communication, helping Fiverr create more methodical work protocols and respond to buyers and sellers within minutes from real people.

Fiverr

Reuben Furmanski

Haed of Customer Support