Case Study: Rovio improves in-game customer support with Zendesk Support

How Rovio provides seamless in-game customer service with the Zendesk mobile SDK

Rovio, the Finnish game company behind Angry Birds, wanted a better way to provide customer support across its 19 game titles. It needed a system that would make it easy for players to contact support and help the team respond in a timely manner, without forcing users to leave the game to report issues.

Rovio used Zendesk Support, including the mobile SDK and Support SDK, to let players send reports from inside the game and pull in relevant help center content. The result was a seamless in-game support experience, with up to 85 percent of Nibblers contacts coming through the mobile SDK and as many as 90 percent of tickets resolved in one touch.

Rovio

Ric Thorneycroft

Customer Support Manager