Case Study: PaperCut improves support reporting and ease of use with Zendesk Support

PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

PaperCut, founded in 1998 in Australia, makes software for more productive printing and serves more than 50 million end users in 180 countries. To improve customer relationships and support those users, the company ran a six-month trial to evaluate several support products and needed a system that was easy to use.

PaperCut chose Zendesk Support because the team could do what it needed “almost exclusively through common sense.” With Zendesk Support, the support team gained reporting that made it easier to make data-driven decisions and share information across the company, replacing manual database exports, spreadsheets, macros, pivot tables, and charts.

PaperCut

Anthony Nicola

Technical Support Manager