Case Study: Rapha improves customer experience with Zendesk Support

How Rapha provides great service through social support

Rapha, the cycling-inspired sportswear brand, wanted customer service that went beyond handling returns. Serving customers across the Americas, Asia Pacific, Europe, and retail and eCommerce channels, the company focused on creating a service experience that matched its broader brand values.

Rapha used Zendesk Support to manage its customer service and social support. The company said the insight from Support helped it become a better business and improve the overall customer experience, while enabling a high-touch service experience for customers.

Rapha

David Barnes

Head of Customer Service