Rapha, the cycling sportswear brand, achieves high-touch social customer service with Zendesk Support
Rapha
David Barnes
Head of Customer Service
B2B Case Studies Featuring Rapha as the Customer
Explore case studies featuring Rapha as the customer — learn how vendors and partners helped Rapha solve real business challenges.
Case Studies
Showing 13 Success Stories about Software and Services used by Rapha
How Rapha provides great service through social support
Rapha
David Barnes
Head of Customer Service
Rapha - Customer Case Study
Rapha - Customer Case Study
Rapha
Monocle
Rapha
Rapha achieves 4–6 hours/week time savings and streamlined rostering with Deputy
Rapha
Josh Hunnisett
Assistant Manager
Rapha - Customer Case Study
Rapha achieves +14% CSAT and +21% agent efficiency with Dixa
Rapha
Rob Pierce
Customer Operations Director
Rapha - Customer Case Study
Rapha
Simon Mottram
Managing Director
We used Rapha's customer data to prove that new stores do not cannibalise web sales
Practicology helped Rapha to choose a new CRM system
Rapha
Tom Wood
Trading Director
Rapha shifts gears to a tech stack that unites customers from the comfort of their own homes
Rapha
Tom Hutchison
Head of Mobile
Rapha - Customer Case Study
Rapha chooses Commerce Layer for their composable stack
Rapha
Andy Berks
Chief Digital Officer
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