Dixa B2B Case Studies & Customer Successes

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer FriendshipTM. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, and Hello Print. Learn more by visiting dixa.com.

Featured Companies

Dixa B2B Case Studies & Customer Successes

Case Studies

Aller Leisure achieves 26% higher booking conversions with Dixa

Allplants achieves 70% faster live-chat responses and saves 2 hours per agent per day with Dixa

ARMEDANGELS achieves 30% self-service conversation handling and 20% faster First Reply Time with Dixa

BEAUTYCOS achieves unified omnichannel customer experience, 15% higher retention and 25% shorter wait times with Dixa

Butternut Box achieves scalable personalized support and stronger customer advocacy with Dixa

Celebrate Company boosts efficiency and cuts onboarding time by 75% with Dixa

Chilly’s Bottles achieves 22-second self-service and 60% fewer live chats with Dixa

Contorion achieves 21% productivity increase and 80% backlog reduction with Dixa

Deezer achieves higher customer satisfaction and faster, data-driven support with Dixa

Dott boosts CSAT 20% and cuts response time by 70% with Dixa's unified agent workspace

FOCUS Bikes achieves 50% fewer support conversations and 77% self‑service with Dixa's chatbot

Forest achieves unified omnichannel support and faster response times with Dixa

FREE NOW achieves 10 FTE savings and makes complex data accessible to all with Dixa

Hobbii achieves 81% self-service rate and 74% CSAT improvement with Dixa's chatbot

Höffner achieves 83% self-service and faster delivery communications with Dixa's chatbot

Holvi achieves 22‑second resolutions and 74% self‑service with Dixa's chatbot

Honest Baby Clothing achieves fast, personalized customer service and 4-hour remote team onboarding with Dixa

Interflora achieves faster, personalized omnichannel support and 10% more orders with Dixa

Nom Nom (pet health company) quadruples support team and gains real-time quality assurance & business insights with Dixa

Nyhavn Rejser achieves a 26% increase in booking conversion rate with Dixa

Oliver Bonas achieves 233% increase in contacts/hour and 90% CSAT with Dixa

Organic Basics achieves faster handling times, stronger customer loyalty and higher conversions with Dixa

Staying lean while scaling by increasing efficiency and effectiveness with Dixa

Rapha achieves +14% CSAT and +21% agent efficiency with Dixa

Royal Design (Scandinavian design retailer) increases calls answered by 87% with Dixa

Scale Media achieves a 28% reduction in call volume, 50% higher associate retention and 13% CSAT uplift with Dixa

Serenity Holidays achieves 32% higher customer satisfaction and 30% improved first-call resolution with Dixa

Sportmaster achieves record-fast omnichannel service (83% faster email response, 25% more calls answered) with Dixa

Stayforlong achieves 33% fewer contacts per booking and 55% lower email backlog with Dixa

Stuart achieves faster, higher-quality customer service — saves 20 hours/week and boosts agent performance with Dixa Quality Assurance

tink (smart-home marketplace) boosts CSAT to 81% and agent productivity by 33% with Dixa's Conversational Customer Service Platform

Too Good To Go achieves 400% agent growth and unified global support with Dixa

Featured Companies

ParkOffice

Bridge

Neuger Communications Group