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Visit WebsiteDixa gives Aller Leisure a unique and unified solution for handling leads, customer service and sales
Aller Leisure
Rie Ulrich
COO
Dixa
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Our dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what we call Customer FriendshipTM. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, and Hello Print. Learn more by visiting dixa.com.
Case Studies
Showing 32 Dixa Customer Success Stories
Improving the agent experience, reducing response time across all channels, and delighting customers
Allplants
Felicity Bell
Head of Delight
Armedangels - Customer Case Study
Armedangels
Rebecca Lange
Senior Customer Success Manager
Delivering a unified customer experience across all channels
Beautycos
Christian Hartzberg
Partner
Empowering employees to drive customer advocacy and growth in new markets using Dixa
Butternut Box
Harriet Treadwell
Customer Love Director
Dixa’s Conversational Platform helps celebrate increase efficiency with automation while consolidating their tech stack
Celebrate Company
Benedikt Peine
Unit Lead Service
Empowering customers to solve service requests in just 22 seconds using the Dixa chatbot
Chilly’s Bottles
Ellis Rickard
Customer Experience Manager
Boosting agent productivity, reducing backlog, and unifying access to customer data
Contorion
Andreas Lehmann
SVP of Operations
Deezer raises the roof on their customer satisfaction with Dixa’s Business Insights
Deezer
Carla Saxby
Associate Client Support Manager
Achieving excellence in customer service with Dixa’s unified agent workspace and Ada’s AI-powered chatbot
Dott
Randy Berridge
Head of User Support and Insights
Using self service to save time and deepen relationships with consumers while growing sales
Focus Bikes
Aike Alexander Schnug
Consumer Care Manager
One intuitive platform to improve the agent and the customer experience
Forest
Sanna Jaan
Support & Community Manager
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Nabil Kachour
Director of Service Operations
Automation gives expert agents time to proactively engage with customers
Hobbii
Kasper Tvernø Hartvigsen
Head of Customer Success
Creating an automated eCommerce journey from conversation to delivery
Höffner
Martin Wagner
Head of Order Management
Building customer trust by solving service requests in 22 seconds
Holvi
Jessika Franck
VP Customer Experience
Delivering hyper-personalized customer care with Dixa since day one
Honest Baby Clothing
Anne Epstein
Head of Customer Service
From limited systems in silos to one unified solution for phone, email and chat
Interflora
Iman Safari
Head of Subscribers & Customer Service
Nom Nom - Customer Case Study
Nom Nom
Cory Osiborski
Senior Manager Customer Experience
Dixa provides Nyhavn Rejser with a unique and unified solution for handling leads, customer service, and sales
Nyhavn Rejser
Rie Ulrich
Chief Operating Officer
Providing an effortless customer service experience across all channels via a centralized agent workspace, QA and AI-driven analytics
Oliver Bonas
Natasha Sims
Operations Director
Improving the agent experience, reducing response time across all channels, and delighting customers
Organic Basics
Cornelia Brinkmann
Head of Customer Experience
Staying lean while scaling by increasing efficiency and effectiveness with Dixa
Podia
Katherine Pan
VP of Creator Support
Rapha races past the competition by providing human-centric support with Dixa
Rapha
Rob Pierce
Customer Operations Director
Delivering a unified customer experience across all channels with Dixa
Royal Design
Sofie Franzén
Head of Customer Care
Offering better customer service with a consolidated tech stack and partner that embodies Customer Friendship™
Scale Media
Michael Furman
CX Director
Serenity Holidays finds a smarter way to work and the ability to deliver a superior multichannel customer experience with Dixa
Serenity Holidays
Tony Reilly
Customer Manager
Sportmaster services customers in record time across all support channels
Sportmaster
Lasse Bundgaard Pedersen
Head of SPORTMASTER Customer Service
Stayforlong Powering customer service efficiency with AI and automation
Stayforlong
Rafal Pycior
Workforce Management
How Stuart leverages customer service quality assurance to grow their business
Stuart
Andrew Baylis
Head of LiveOps and Support
Creating effortless experiences for agents and customers using Dixa’s Conversational Customer Service Platform
Tink
Roger Sandmeier
Customer Service Manager
Fighting food waste around the world with Dixa
Too Good To Go
Andreas Sachse
Chief Commercial Officer
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