Case Study: Nyhavn Rejser achieves a 26% increase in booking conversion rate with Dixa

Dixa provides Nyhavn Rejser with a unique and unified solution for handling leads, customer service, and sales

Nyhavn Rejser, a Copenhagen-based travel agency group, struggled with four disconnected systems (including Outlook and TDC IP Scale) that left travel advisors without unified customer context, slow manual lead assignment, and no way to route customers back to their personal advisor. To solve this they turned to Dixa and the Dixa Platform to bring conversations, customer history and lead routing into a single system.

Dixa implemented contact recognition, threaded conversation history, queue-based routing and intelligent lead distribution while consolidating sales and support systems. As a result Nyhavn Rejser saw a 26% increase in booking conversion, 87% customer recognition across channels, more than twice-as-fast lead response times, lower operational costs and noticeably higher advisor productivity using Dixa.

Nyhavn Rejser

Rie Ulrich

Chief Operating Officer