Case Study: Too Good To Go achieves 400% agent growth and unified global support with Dixa

Fighting food waste around the world with Dixa

Too Good To Go, the world’s #1 app for fighting food waste, was experiencing extreme international growth and a fragmented support setup that used Zendesk and local phone providers. This made it hard to get a single point of contact, a holistic view of performance, and to serve both B2B partners and B2C customers across markets. To solve this, Too Good To Go adopted Dixa’s customer service platform.

Dixa delivered a single, scalable system with intelligent routing, tagging, queues and prioritization that’s easy to roll out and train on. The result: faster international deployments (rolled out in 8 countries in just over a month), a 400% increase in agents over six months, 52,000 conversations per month, 1.5-hour training time for new agents, and measurable improvements in response times and customer experience thanks to better insights and streamlined refund handling. Dixa enabled Too Good To Go to scale support without compromising service.

Too Good To Go

Andreas Sachse

Chief Commercial Officer