Case Study: Play Telecom reduces support workload by 50% with Zendesk Support

Play Telecom loves Zendesk Support's ease of use

Play Telecom, based in Mexico City, uses technology, mobility, and telecommunications to help its customers grow. In its early days, the support team handled customer questions by email, which made it hard to know which tickets to cover and often led agents to work on the same tickets as their colleagues. The company said its previous technology was not the best choice for creating the customer experience it wanted.

Play Telecom adopted Zendesk Support to organize its customer service work and make it easier for agents to respond. According to the company, Zendesk reduced workload by 50% and shortened the time between customer questions and team action. Play Telecom has used Zendesk Support since 2015 and operates in 2 countries.

Play Telecom

Adrian Aguirre Palme

Founder and CEO