Case Study: NYX Gaming Group unifies omnichannel support and improves response times with Zendesk Support

NYX Gaming offers omnichannel customer service with Zendesk

NYX Gaming Group, a digital gaming supplier to 86 percent of licensed online casinos in Atlantic City, needed a customer service solution that could scale across multiple channels and time zones. As the company expanded, it also wanted support both during and outside standard business hours. NYX Gaming turned to Zendesk Support to help unify its customer service operations.

With Zendesk Support, NYX Gaming was able to manage support requests in one place, improve response times, and keep service levels strong as demand increased. The team used the support widget to route customers to the right place quickly, reduce the need for separate tools, and send service information directly into the support workflow, helping them meet an ambitious SLA for first response time.

NYX Gaming Group

Steve Ross

Head of U.S. Customer Service