Case Study: VanMeijel reduces response time with Zendesk Support

How VanMeijel decreased response time despite an increase in tickets

VanMeijel, a Netherlands-based IT solutions provider for children’s civil engineering, construction, and industrial services, needed to upgrade its support system as the company grew. It evaluated several internal and external helpdesk options before choosing Zendesk Support for its ease of use, implementation time, and low maintenance.

With Zendesk Support, VanMeijel put business rules and ticket priorities in place, integrated support with back-office software and Salesforce, and enabled agents to handle requests from anywhere on any device. The company said its response time was reducing and that it now replies within just two hours, while also improving visibility into customer questions and satisfaction.

VanMeijel

Jan Uffels

Service Manager