xMatters B2B Case Studies & Customer Successes

xMatters' cloud-based solution enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.

Featured Companies

xMatters B2B Case Studies & Customer Successes

Case Studies

3M achieves reliable, high-quality emergency notifications and 98% employee opt-in with xMatters

Baird achieves near-instant company-wide emergency notification and improved business continuity with xMatters

Baptist Memorial reduces MTTR and speeds incident resolution with xMatters

Cash America achieves 77% MTTR reduction with xMatters

CityPoint achieves 40-minute daily time savings and streamlined incident management with xMatters

Comcast Business achieves 70% faster incident engagement and halves fix SLA with xMatters

Convergys achieves targeted alerts and faster incident resolution with xMatters

Cox Enterprises achieves nearly 100% critical-event response and 75% faster incident resolution with xMatters

Dignity Health achieves system-wide emergency and operational communications with xMatters

Global healthcare provider saves lives by automating infected blood recalls with xMatters

Grundfos achieves faster incident response and simplified, reliable IT alerting with xMatters

Intermountain Healthcare achieves under 3-minute neurologist response and 40% faster stroke notifications with xMatters

Kellogg Company cuts mean time to resolution by 83% with xMatters

Kroger achieves sub-2-minute refrigerated incident response with xMatters

Manpower achieves 80 hours less downtime and faster incident response with xMatters

nbn Corporation achieves an 85% reduction in incident assignment time and faster IT service restoration with xMatters

Principal Financial Group achieves reduced alert overload and automated targeted incident notifications with xMatters

BSkyB (Sky) reduces incident response time to 2.5 minutes with xMatters

STIHL achieves faster incident resolution and improved SLA visibility with xMatters

TCF Bank achieves rapid crisis response and reliable business continuity with xMatters

Tesco achieves 98% issue acknowledgement and under 3-minute response times with xMatters

The Weather Channel achieves rapid incident response (cuts mass-email time from 45 to 2 minutes) with xMatters

U.S. Bank achieves rapid, reliable emergency communication with xMatters

Vodafone achieves faster incident resolution and improved customer satisfaction with xMatters

Walgreens achieves life-saving rapid notifications during Ferguson unrest with xMatters

WIRES achieves faster, more consistent rescue response with xMatters

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