xMatters B2B Case Studies & Customer Successes

xMatters' cloud-based solution enables any business process or application to trigger two-way communications (text, voice, email, SMS, etc.) throughout the extended enterprise during time-sensitive events. With over a decade of experience in rapid communication, xMatters serves more than 1,000 leading global firms to ensure business operations run smoothly and effectively during incidents such as IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and supply-chain disruption. xMatters is headquartered in San Ramon, CA with additional offices in London and Sydney.

3M achieves reliable, high-quality emergency notifications and 98% employee opt-in with xMatters

3M

American Airlines improves incident response and IT resilience with xMatters

American Airlines

American University improves incident response and on-call automation with xMatters

American University

athenahealth improves incident response and DevOps reliability with xMatters

athenahealth

Baird achieves 100% business continuity participation with xMatters

Baird

Baird achieves near-instant company-wide emergency notification and improved business continuity with xMatters

Baird

Pamela Volk

Senior Vice President and Business Continuity Manager

Baptist Memorial reduces MTTR and speeds incident resolution with xMatters

Baptist Memorial

BMC Software achieves 35% faster incident response with xMatters

BMC Software

Brink’s achieves faster incident response with xMatters

Brink's Incorporated

Cash America achieves 77% MTTR reduction with xMatters

Cash America

CityPoint achieves 40-minute daily time savings and streamlined incident management with xMatters

CityPoint

Lee Murray

Building Manager

Comcast Business achieves 70% faster incident engagement and halves fix SLA with xMatters

Comcast Business

Convergys achieves targeted alerts and faster incident resolution with xMatters

Convergys

Cox Enterprises achieves nearly 100% critical-event response and 75% faster incident resolution with xMatters

Cox Enterprises

Troy Olson

Senior Manager of IT Service Management

Credigy Solutions Inc improves after-hours incident response with xMatters

Credigy Solutions Inc

Dignity Health achieves system-wide emergency and operational communications with xMatters

Dignity Health

Andrew Opland

Manager & Corporate Web Master, Dignity Health

Everbridge achieves rapid engineer engagement and faster incident resolution with xMatters

Everbridge

Everbridge automates system alerts and reduces Sev-1 incidents with xMatters

Everbridge

Experian achieves always-on service availability with xMatters

Experian

Global healthcare provider saves lives by automating infected blood recalls with xMatters

Global Healthcare Provider

Global Utility Company reduces critical incident response time with xMatters

Global Utility Company

Gordon Food Service achieves less downtime and greater efficiency with xMatters

Gordon Food Service

a government agency reduces critical incident response time with xMatters

Government Agency

Grundfos achieves faster incident response and simplified, reliable IT alerting with xMatters

Grundfos

Bjarne Myrup

Systems Engineer Specialist

Intermountain Healthcare achieves under 3-minute neurologist response and 40% faster stroke notifications with xMatters

Intermountain Healthcare

Kristi Hinckley

Transfer Center Supervisor

Intermountain Healthcare reduces stroke notification time with xMatters

Intermountain Healthcare

Kellogg's cuts incident resolution times by 83% with xMatters

Kellogg's

Kellogg Company cuts mean time to resolution by 83% with xMatters

Kellogg's

Brian Amaro

Senior Architect Infrastructure Analytics

Kroger achieves sub-2-minute refrigerated incident response with xMatters

Kroger

Dan Wiley

Team Lead-Monitoring and Event Management Team

Kroger streamlines food quality management with xMatters

Kroger

a large financial services company centralizes operations and speeds incident response with xMatters

Large Financial Services Company Centralizes Operations

Later cuts incident response time and costs with xMatters

Later

Linaro automates incident response and 24/7 support with xMatters

Linaro

Manpower achieves 80 hours less downtime and faster incident response with xMatters

Manpower

National Broadband Network reduces incident response times with xMatters

National Broadband Network (nbn)

nbn Corporation achieves an 85% reduction in incident assignment time and faster IT service restoration with xMatters

nbn Corporation

Scott Bowler

IT Operations Manager

NICE CXone streamlines incident management with xMatters

NICE CXone

O2 achieves faster incident response and seamless communications with xMatters

O2

Pacific Life achieves connected monitoring and faster issue resolution with xMatters

Pacific Life

Principal Financial Group streamlines targeted incident notifications with xMatters

Principal Financial Group

Principal Financial Group achieves reduced alert overload and automated targeted incident notifications with xMatters

Principal Financial Group

Renae Gaskins

IT System Analyst-Sr

BSkyB (Sky) reduces incident response time to 2.5 minutes with xMatters

Sky

Anoop Malkani

Enterprise Service Management

Sky reduces incident response time with xMatters

Sky (formerly BSkyB)

Sony Interactive Entertainment achieves faster incident response with xMatters

Sony Interactive Entertainment

STIHL achieves faster incident resolution and improved SLA visibility with xMatters

STIHL

Oliver Gallus

IT Service Management

TCF Bank achieves rapid crisis response and reliable business continuity with xMatters

TCF Bank

Wayne Stadnik

Vice President of Continuity Risk Management

Tesco improves IT response and reduces alert fatigue with xMatters

Tesco

Tesco achieves 98% issue acknowledgement and under 3-minute response times with xMatters

Tesco

Rob Ainscough

IT Operations Manager

The Weather Channel achieves rapid incident response (cuts mass-email time from 45 to 2 minutes) with xMatters

The Weather Channel

Michael Belfoure

Director of IT Operations

a transportation company reduces human error and improves incident response with xMatters

Transportation Company

U.S. Bank achieves rapid, reliable emergency communication with xMatters

U.S. Bank

UK HealthCare reduces incident response time with xMatters

UK HealthCare

ViaSat improves uptime and customer experience with xMatters

ViaSat

ViaSat improves on-call scheduling and incident response with xMatters

ViaSat

Vodafone achieves faster incident resolution and improved customer satisfaction with xMatters

Vodafone

Hani Sasani

Senior Programme Manager

Walgreens achieves life-saving rapid notifications during Ferguson unrest with xMatters

Walgreens

Richard Dodd

Director of Business Continuity and Safety

Wesfarmers Chemicals, Energy & Fertilisers reduces incident response toil and speeds resolution with xMatters

Wesfarmers Chemicals, Energy & Fertilisers (WesCEF)

WIRES reduces wildlife rescue response times with xMatters

WIRES

WIRES achieves faster, more consistent rescue response with xMatters

WIRES

Kyla Shelley

Marketing Manager

No matching case studies

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