Case Study: Cash America achieves 77% MTTR reduction with xMatters

Cash America Reducing MTTR with two-way Mobile Access

Cash America, the world’s largest pawn and payday lender, relied on multiple monitoring tools to keep thousands of stores online but faced severe over-alerting: every system emailed every IT staffer about every incident. Critical outages—often overnight—went unnoticed until someone happened to check a device, causing lost revenue and long mean time to repair (MTTR).

By deploying the xMatters relevance engine, Cash America shifted to targeted, multi-channel notifications and two-way mobile access so only on‑call staff receive alerts and can update tickets or resolve incidents from any device. The change cut noise, ensured a ticket is accepted within five minutes of notification, and reduced MTTR by 77%.

Cash America