Case Study: Kellogg Company cuts mean time to resolution by 83% with xMatters

Kellogg Cuts Resolution Times By 80%+

The Kellogg Company, a global consumer foods leader with 33,000 employees and operations in 180 countries, wanted to modernize IT and automate incident notifications as part of a multi-year efficiency push. Manual alerting couldn't scale as monitoring grew from 1,100 to 18,000 devices, and delays risked multi‑hour outages that could cost up to $1M a day—so Kellogg needed fast, reliable, and targeted notifications to reach the right people worldwide.

Kellogg implemented xMatters integrated with its ScienceLogic monitoring and ServiceNow ITSM to trigger tailored alerts for ~2,000 event types across 88 teams via phone, SMS, email and push, with automated escalation and device validation. The result: alert accuracy >99.99%, mean time to resolution cut from 12–14 hours to 1–2 hours (an 83%+ reduction), resource costs down 92% (projected $2.5M savings over five years), and a platform now being extended beyond IT.

Kellogg's

Brian Amaro

Senior Architect Infrastructure Analytics