Case Study: Kroger achieves sub-2-minute refrigerated incident response with xMatters

Streamlining Food Quality Management with xMatters

Kroger, one of the largest U.S. grocery retailers with more than 2,000 stores across 34 states, faced a major food-safety and operational challenge: refrigerated and frozen foods were monitored manually every four hours, a time-consuming, error-prone process that risked product loss and customer safety and generated thousands of temperature incidents daily.

Starting in 2014 Kroger partnered with xMatters to integrate IoT sensors, centralize temperature data, and automate incident management with schedule-aware escalations, SMS/email/phone notifications and in-store announcements. The solution cut mean time to respond to under two minutes, was deployed in over 1,000 stores, manages tens of thousands of refrigeration incidents nationwide, and drove cultural changes in training, transparency and accountability to keep food safer for customers.

Kroger

Dan Wiley

Team Lead-Monitoring and Event Management Team