Case Study: Intermountain Healthcare achieves under 3-minute neurologist response and 40% faster stroke notifications with xMatters

Technology Streamlines Stroke Notification Process and Improves Patient Care at Intermountain Healthcare

Intermountain Healthcare, a Utah-based not-for-profit system of hospitals and clinics, runs a TeleHealth stroke program that depends on rapid neurologist response to preserve brain function. Early rollout revealed that traditional paging was unreliable—especially in remote mountain locations—and complex, dynamic on-call schedules forced transfer specialists to use manual timers and guess whether messages were received, delaying patient care.

By implementing xMatters to model dynamic on-call rotations, automate escalations and deliver multi-channel notifications, Intermountain ensured reliable, verifiable alerts to the right devices regardless of carrier. The change cut median time to connect on-call neurologists to under 3 minutes (a 40% improvement), enabled group “blast” and targeted escalation workflows, reduced IT overhead, and improved timely stroke evaluations for patients.

Intermountain Healthcare

Kristi Hinckley

Transfer Center Supervisor