Case Study: TCF Bank achieves rapid crisis response and reliable business continuity with xMatters

TCF Bank - Customer Case Study

TCF Bank, a national bank with about $20 billion in assets and nearly 430 branches across multiple states, needed a resilient, cloud-based communication system to support business continuity. The bank sought a mobile-enabled solution that could quickly assemble crisis teams, coordinate information across lines of business and executives, and deliver targeted messages to specific employee groups to reduce operational and regulatory risk.

TCF deployed xMatters’ cloud platform, using mobile apps, two-way messaging and one-touch conference bridging to manage communications from anywhere and keep contact information accurate and accessible. The outcome was faster, more controlled incident response—executives joined conference bridges in under seven minutes—reliable device notifications to relevant staff, improved information flow during crises and strengthened compliance readiness.

TCF Bank

Wayne Stadnik

Vice President of Continuity Risk Management