Case Study: Global healthcare provider saves lives by automating infected blood recalls with xMatters

Global Healthcare Provider Uses Communication Plans to Save Lives

A UK-based global healthcare provider that handles blood for transfusions and organ transplants — processing 1.4 million donations a year (about 7,000 a day) and screening over 2 million units — faced a life-or-death communications challenge: if contaminated blood entered the supply chain someone could die. They needed a rapid, reliable notification process tailored to their unique recall workflow.

After using xMatters for mission-critical IT events, they expanded it to automate product-recall alerts for samples that test positive during the 12-hour post-donation screening. By using xMatters’ relevance engine to route notifications to the right staff, they drastically reduced the time to identify and remove infected blood from the system, preventing contaminated transfusions and saving lives.