eGain B2B Case Studies & Customer Successes

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

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eGain B2B Case Studies & Customer Successes

Case Studies

Delivering Superior Financial Services to Corporate Clients

Telecom Giant Seeks to Maintain Market Leadership Through Superior Customer Service

European Tax Agency Goes Digital with eGain Virtual Assistant, Chat, and Offers

Financial Services BPO Transforms Agents Into Advisors with eGain Knowledge

Major US Insurer Covers Customer Service With eGain Mail

Giant Communications Service Provider Transforms Digital Customer Service With eGain Chat and Messaging

Global Clothing and Outerwear Retailer Outfits with eGain Customer Engagement Hub in the Cloud to Weather eService “Storm”

Global Provider of Digital Knowledge and Legal Services Solutions Makes Knowledge Findability and Authoring Easy With eGain

Global Imaging Giant Picks eGain Customer Engagement Hub to Sharpen Its Focus on Sales and Service

Global Silicon Chips Manufacturer Embeds Multilingual Guided Knowledge in Customer Engagement

Health Insurance Giant Prescribes eGain Customer Engagement Hub to Integrate Content, Channels, and Legacy Data Across Massive Multichannel Customer Base

International Beauty Products Company “Freshens Up” Its Service Image With eGain Customer Engagement Hub

A Leading American Direct Banking and Payment Services Company Uses Email Management to Smooth Out Bumps in Online Customer Service

Leading Manufacturer of Doors and Windows Designs Exceptional Customer and Agent Experiences With eGain Knowledge

African Bank Becomes #1 in Customer Sat and Gets to “All Agents, All Calls” with eGain Knowledge and AI

Global Provider of Digital Knowledge and Legal Services Solutions Makes Knowledge Findability and Authoring Easy With eGain

Banking Giant Revolutionizes Customer Service and Associate Productivity with Generative AI and Knowledge

High Street Fashion Retailer Styles Better Online Customer Journeys

Premier Diversified Insurance and Financial Services Giant Ensures More Web Sales with Cobrowse, Chat, and Click to Call

Premium Fashion Retailer Launches Brand-Aligned Customer Service

The World’s Leading Collectibles Company Relies on eGain to Boost Agent Productivity and Provide Scalable Email Customer Service to Millions of Consumers

Company Seals Customer Service Reputation with a Multichannel Customer Engagement Hub

Say Insurance® says yes to eGain for digital member engagement

UK Energy Giant Enhances Customer Service Infrastructure with eGain’s email Management System

Southern Water - Customer Case Study

High Street Fashion Retailer Styles Better Online Customer Journeys

UK Telco Transforms Digital Customer Service with eGain Knowledge and AI

US Federal Agency Saves Millions With Knowledge Guided Customer Engagement

Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With eGain

eGain Knowledge+AI Reduces Unnecessary Handset Exchanges and Saves Millions of Pounds

Vodafone Portugal is Improving the Customer Experience with Unified and Easy-to-Use Online Channels

Yorkshire Water - Customer Case Study

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