eGain B2B Case Studies & Customer Successes

eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Headquartered in Sunnyvale, California, eGain has an operating presence in North America, EMEA, and APAC.

Featured Companies

eGain B2B Case Studies & Customer Successes

Case Studies

Barclays achieves 95% first-call resolution and major efficiency gains with eGain Knowledge+AI

Bell Aliant achieves 17% reduction in call-handle time and improved first-call resolution with eGain

European Tax Agency achieves 89% online tax returns and massive call deflection with eGain SuperChat

Financial Services BPO achieves faster, consistent customer service and rapid knowledge publishing with eGain Knowledge (eGain)

Fortune 500 Insurer achieves linear email handling amid 300% volume surge with eGain Mail

Giant Communications Service Provider achieves 30-point NPS lift and digital customer service transformation with eGain

Global Clothing and Outerwear Retailer achieves improved customer experience and increased order conversion with eGain Customer Engagement Hub

Global Digital Knowledge and Legal Service Provider achieves 70% reduction in contact center traffic and 30% faster content authoring with eGain

Global Imaging Giant achieves 15% better email resolution and 25% faster handle time with eGain Customer Engagement Hub

Global Silicon Chips Manufacturing Company achieves 59% increase in customer engagement with eGain

One of North America's largest health insurers achieves $2.6M in immediate savings and unified multichannel customer engagement with eGain Customer Engagement Hub

International Beauty Products Company achieves unified, faster omnichannel support and reduced escalations with eGain Customer Engagement Hub

Leading American Direct Banking and Payment Services Company achieves faster, more consistent email customer service with eGain

Leading Doors and Windows Designs Manufacturing Company achieves 33% reduction in part-identification errors and delivers exceptional customer and agent experiences with eGain

Leading Multinational Financial Services Corporation achieves #1 customer satisfaction and rapid service scale with eGain

Global Legal Knowledge Provider achieves 70% contact-center deflection and 30% faster content authoring with eGain Customer Engagement Hub

Banking Giant Revolutionizes Customer Service and Associate Productivity with Generative AI and Knowledge

Old Fashion Retailer Company reduces email traffic 51% and cuts contacts per order 29% with eGain SelfService+AI

Premier Diversified Insurance and Financial Services achieves 200% increase in online form completion with eGain Cobrowse, Chat, and Click-to-Call

Premium Fashion Retailer achieves brand-aligned customer service and faster email handling with eGain Mail

Replacements Ltd achieves sub-24-hour email response times and increased agent productivity with eGain Mail

Rust-Oleum achieves faster, more efficient omnichannel customer service with eGain

Say Insurance® says yes to eGain for digital member engagement

Scottish and Southern Energy achieves streamlined, scalable email customer service with eGain Mail

Southern Water achieves 60% improvement in first-call resolution and 25% fewer unnecessary call outs with eGain Knowledge+AI

UK High Street Fashion Retailer achieves 51% email reduction and 29% fewer contacts per order with eGain SelfService+AI™

UK’s Leading Digital Communications Company achieves 85% First Contact Resolution, +20‑point NPS and 43% faster agent training with eGain Knowledge

US Federal Agency achieves $6.5M savings and 21% reduction in customer service costs with eGain SelfService and Knowledge+AI

US-Based Insurance and Financial Services Group achieves consistent omnichannel engagement and increased online sales with eGain

Virgin Media cuts handset exchanges 38% and saves millions with eGain Knowledge+AI

Vodafone Portugal achieves increased self-service adoption and reduced support costs with eGain

Yorkshire Water achieves £3.6M annual savings and higher first-call resolution with eGain Knowledge+AI

Featured Companies

Brainloop

Exel Computer Systems plc

Aqua Security