Case Study: Say Insurance achieves digital member engagement with eGain

Say Insurance® says yes to eGain for digital member engagement

Say Insurance, an online car insurance provider, wanted to improve digital member service and engagement as customer preferences shifted toward online touchpoints. To support its digital-first journey, the company selected eGain and its Cobrowse™ capability to help customers more easily acquire, onboard, and get assistance across the insurance process.

eGain implemented secure cobrowsing so contact center and field agents could guide customers through websites and forms with privacy controls. The solution was positioned to improve onboarding and customer experience, with eGain citing secure cobrowse results of up to 200% higher onboarding rates for insurance carriers, while Say Insurance said the tool would help deliver “digital-first collaborative assistance” and strengthen customer delight.

Say Insurance

Marc Deiter

Director