NICE Systems

2-1-1-Impact

Jacki Bentilla

Information Technology Specialist

211 LA County

Amy Latzer

Chief Operating Officer

211 LA County

Amy Latzer

Chief Operating Officer

211 LA County

Amy Latzer

Chief Operating Officer

211-Impact

Jackie Bentilla

Information Technology Specialist

2degrees

Tracy Duthie

Head of Service Development and Support

AAA Central Penn

Donna Zeigler

Contact Center Manager

AAA Oregon/Idaho

Melissa Donovan

Resources Supervisor, AAA Oregon/Idaho

ABA Seguros

Elda Conde

Customer Service Director

Absa

Fathima Vadia

Head of Workforce Management

AeC

Marli Mesquita

Planning Coordinator

AEP Energy

Kevin Weber

Vice President of Operations

AES Eletropaulo

Pedra Branca

Operation Agent

Aetna

Bill Jetter

President

Affiliated Computer Services, Inc.

Dan Bower

Director of Resource Planning, ACS

Afterpay

Yvonne Gilmour

Head of Service Delivery

Algar Tech

Cristiano Santos de Oliveira

Operations Director

AllClear ID

Erin Lewis-Freeman

Workforce Capacity and Delivery Partner Manager

Alliance Data

Lance Beck

Senior Director, Operations

Alliance Data

Erick Carter

VP of Regional Care Center Operations, Alliance Data

Alliance Data

Dan Zabloudil

Director of Enterprise Tools & Reporting

Alliance Data

Dan Zabloudil

Director of Enterprise Tools & Reporting

Alliance Data

Lee Williams

Alliance Data

Alphanumeric Systems

Jay Baucom

Senior Vice President, Global Operations and Chief Information Office

Alphanumeric Systems

Jay Baucom

Senior Vice President, Global Operations and Chief Information Office

Alteram

Musa Motautona

Head of Workforce Management

Alzheimer's Society

Liam Hogan

Business Analyst

American Airlines

Paul Stumbo

Managing Director

American Airlines

Kari Franklin

Global Reservations Quality Analyst

American Express

Debby Slotnick

Project Analyst, American Express World Service

Angi

Appriss Inc.

Luke Wilson

Workforce Manager

Arbonne

Denise Seydler

Director Customer Service, Arbonne

ArrowXL

Paul Hulmes

Project Manager

Asurion

Aaron Feinberg

Senior Director of Care

Asurion

Kate Drea

Director of Contact Center Technology

AT&T Mobility

Stuart Bauman

Director of National Workforce Operations, AT&T Mobility

Atento

Helena Ghidelli de Abreu

Head of Digital Voice

Atento

Atento

Judson Lennon Da Silva

Quality Manager

Athens Services

Dora Castro

City Liaison/Admin

Auckland Council

Dave Riches

Manager of Business Excellence

AvantGuard Monitoring Centers

Justin Holmes

Workforce Management Manager

Avios

Terry Harrison

Resource & Planning Manager

AvMed

Luis Aranguren

Jr. Call Center Manager, AvMed

AvMed Health Plans

Peggy Kidd

Quality Assurance Manager

Banca Popolare di Sondrio

Simona Renna

Senior Agent – Virtual Unit

Banco BMG

Felix Cardamone

CEO and President

Banco BMG

Fabio Magalhaes De Souza

Client Services Superintendent

Banco do Brasil

Dalton Spadotto

Project Manager

Banco do Brasil

Edgardo Ladeira

General Manager of Customer Service

Banco PAN

Kelly Fires

Customer Experience Leader

Banco PAN

Marcello Goldkorn

Superintendent of Customer Support

Barclaycard

Gary Sharples

Head of Customer Operational Planning, Barclaycard Business

Barclays

Chris Lindley

Planning Manager, Virtual Contact Center

Basic Research

Scott Snell

IT Development Manager

Bay Alarm Company

Robert Mitchell

Vice President of Monitoring Services

Bayada Home Health Care

Martin Jones

Director of Contact Center Operations

Baylor University

Brent Howell

Investigator, Police Department, Baylor University

Beacon

Aaron Bennett

Director of WFM Command Center

Bell

Fabio Abate

Senior Manager of Software Development

Belong

Phillip Ludwig

Manager Workforce Management

Benco Dental

Joanne Stitzer

Director, Customer & Associate Engagement

Bethlehem

Robert J. Haffner

Police Department Support Services Division, Bethlehem

Blue Cross of Idaho

James Mills

IT Supervisor

Bluegrass Cellular

Erin Hester

Manager of Omnichannel Operations

BMG

Eduardo Mazon

Executive Director

BNSF Railway

Brendan O’keeffe

Project Manager, Network Rail

BOBST

Serge Morisod

Head of IoT Lab

Bose

Ryan Stanard

Global Director of Customer Enablement and Engagement

Brazos Valley Council of Governments

Anita Pitt

9-1-1 Program Manager

Bridgevine

Jonathan Fowler

Senior Technology Manager

Brighter Super

Nisha Varma

Contact Centre Team Leader

Broome County

Brett Chelllis

Communications Supervisor

BT Business

BT Business

Steph Cole

General Manager, Voice of Customer, BT Business

BT Group

Daryl Szebesta

Director Service Delivery

Bucks County

Todd Neumann

Deputy Director of 911 Technology

Cable & Wireless

Caesars Entertainment

Jonathan Arnold

Director of Support Operations

Capella University

Jacquie D

Customer Service Representative

Capella University

Brian Schaeppi

Senior Planning & Reporting Analyst

Capgemini

Jacqueline Frazier

Workforce Management Analyst, Capgemini

CareSource

Lisa Cary

Manager of Capacity Planning & Strategy

CARiD

Ryan Gronlie

Senior Director of Operations

Carnival UK

Jon Wells

Contact Center Director

Carolina Biological

Tom Rawlings

Supervisor

Carphone Warehouse

Ashley Cook

Business Operations Director

Catalyst 360°

Chad Burkholder

COO

Challenger Group Limited

John Havranek

Head of IT, Infrastructure & Enterprise Systems

Check Into Cash

Sean Purdy

Contact Center Support Manager

Check Into Cash

Sandra Jacobs

Contact Center Support Manager

China Trust Commercial Bank

Lily Tong

Senior Vice President, Channel Management Group, Chinatrust Commercial Bank

Cielo

Thais Alves

Quality Coordinator

Cigna

Lillian Hill

Resource Planning Senior Associate, CIGNA Healthcare

Cigna

Lisa Brewer

Resource Planning Specialist

Ciox Health

Patricia Talley

Director Customer Experience

Citation

Melanie Johnston

Head of Retention Marketing

City Furniture

Megan Davis

Contact Center Manager

City of Fort Worth

James West

Senior Business Process Analyst

City of Fort Worth

Katherine Cabello

Customer Service Supervisor

City of Seattle

Robert Cromwell

Seattle City Light Executive Sponsor

ClearChoice

Sonja Villalobos

Contact Center Manager

Clearlink

Bruce Westenskow

CTO and Co-founder

Clearlink

Jason Webster

Director of IT Telephony

Club Hotel Loutraki

Duncan Harkness

Surveillance Director

Club Med

Beatrice Perry

Quality Assurance Manager

Coast Capital Savings

Chad Vestergaard

Vice President

Coast Capital Savings

Chad Vestergaard

Vice President

Commerce Bank

Jason Markovich

Line of Business Manager

Computershare

Robert Cahill

Quality Manager

Conduent

RG Conlee

Chief Innovation Officer

Contax

Marcele Silva

Supervisor, Contax

Continuum Global Solutions

Marlon Loyola

Senior Analyst

County of Monterey

Lynn Diebold

Director, Monterey County ECD

County of San Diego

County of San Diego

Credit First National Association

Jim Hutson

Workforce and Knowledge Management Manager

CSU

Daniel Moretto

Sales Director

Customer Direct

Dale McManness

Chief Operating Officer

Cvent

Alexis Petrovich

Director Business Management

CVS Caremark

Chris Meehan

Director of Workforce Scheduling

Dairy Farmers of America (DFA)

Nicole Hibbard

Project Manager National Corporate Customer Contact Center

Danone

Jonathan Oliveira

IT Manager

DASA

Marcia Bandeira Pezutto

Customer Experience Manager

Delta Airlines

DentalPlans.com

Gherman Duckworth

Senior Operations Manager

Denver Regional Transportation District

Michael Sinclair

Security Systems Administrator

Designer Shoe Warehouse

Tim Harpe

Director of Global Customer Operations

Desjardins Insurance

DHL

Elena Nagaitseva

Customer Enquiry Manager

DHL

Elena Nagaitseva

Customer Enquiry Manager

DHU Healthcare

Adam Paginton

Head of 111 Resource Planning

Digital Room

Andrew Latimer

Chief Information Officer

Disney Streaming

Ryan Schweers

Director of Support and Operations

Dojo

Alvin Lobo

Head of Performance Management

Dominion National

Elbert Parker

Workforce Analyst

Dominion National

Damian Serrato

Call Center Analyst

Dominion National

Duke Hubbard

Customer Service Supervisor

Dover

Polly Wolstenholme

Manager of Customer Experience and Quality Assurance

Dutch Railways

René Klaassen

Business Consultant

eBay

Tom Barone

Interim Head of Omnichannel Operations

ECSI

Mike Bowman

Senior Contact Center Manager

ECSI

Corey Reed

Management Information Analyst

EE

Simon Moran

Intelligence Manager

EE

Nick Lane

Director of Strategy and Planning

EE

Wayne Mitchell

Planning & Scheduling Manager

EE

Simon Moran

Intelligence Manager

Eficasia

Alexandro Espinosa Chavez

Director of IT

Eficasia

Israel Romo

Subdirector

Electric Insurance Company

Kimberly Koury

Vice President of Contact Center Operations, Electric Insurance Company®

Empire Today

Philip Bennett

Customer Service Operations Manager

Engaging Solutions

Christina Sparks

Call Center Director

Entain Group

Tony Guthrie

Head of Operations and Support

Envera Health

Patrick Hoar

Workforce and Analytics Manager

Environment Agency

David More

Senior Advisor

EPB

Karen Thomas

Assistant Vice President of Customer Relations

Ergon Energy

Mat Austin

Senior Operations Analyst

Essendon Football Club

Claire Higgs

General Manager

Estes Forwarding Worldwide

Rudy Balli

Senior Manager Corporate Operations

Eurostar

Chris Haynes

Business Analysis Manager

Evolent Health

Christina Za

Customer Service Vice President

Exchange Bank

Beth Ryan

Vice Presdent/Customer Experience Manager

Expivia Interaction Marketing Group, Inc

Tom Laird

Chief Executive Officer

Expivia Interaction Marketing Group, Inc

Thomas Laird

Chief Executive Officer

Extra Space Storage

Chris Spear

Director of Program Management

Extraco Banks

Libby Cain

Senior Vice President, Marketing & Mission Strategy and Customer Experience

EXTREMETIX

Mike Hergert

Chief Technology Officer

FactSet

Avinash Sridhar

Vice President and Principal Software Engineer

Family Search

Penny Devey

Manager of Tools and Technology, FamilySearch

Farmers Insurance

Ghazala Nair

Scheduling Manager

Farmers Insurance

Jon Johnson

Director of Workforce Management

Fidelity Information Services

Marcelo Soares Dabes

Operations Executive Director

Fifth Third Bank

Kevin Anderson

Speech Analytics Program Manager

FirstEnergy

Gregory Hussing

Director of Customer Contact Centers

Fiserv

Todd Gould

Fiserv

Fiserv

Matt Howard

Business System Analyst

Focus Services

Fossil Group

Kim Carrillo

Operations Manager

Foxwoods Resort Casino

Russ Adams

Director of Security

Freedom Mortgage

Thomas Gallo

VP, Centralized Operations

Fulton Bank

Krystal Davis

Contact Center Infrastructure and Planning Manager

Gant Travel Management

Jim Conner

Gant Travel Management

Georgia Department of Revenue

Georgia Steele

Chief Performance Officer

Georgia Power

Rita Breen

Operations Manager, Georgia Power

Glendale

Steve Hronek

Information Services Administrator

Global lndustrial

Manoj Shetty

CIO for Systemax

GoDaddy

Blair Rehill

Senior Manager, Customer Care Center Business Process

Goodwill Industries

Joshua Gomez

Vice President

Grand Valley State University

Lisa Garringer

Dispatch Supervisor

Grange Insurance

Craig Borens

AVP, Customer Care Center

Great Southern Bank

Annie Brett

Head of Customer Contact Centre

Great Wolf Resorts

Jim LeMere

Director, Customer Contact Center

Gusto

Staniscia “Stan” Holmes

Head of Global Workforce Management and Quality

GWA Group Limited

Adam Simpson

Director of Technology

GXS Bank

Jeremy Leo

Project Manager

Hampshire Constabulary

Roger Carter

Call Management Support Unit

Hapvida

Antonio Jefferson Ribeiro Soares

Customer Service Director

Harris County Sheriff’s Office

Kathi Yost

Director of Communications

Harvard Pilgrim Health Care

Pamela Butler

Scheduling Analyst

Hastings Direct

Lisa Irons

Head of Operational Transformation

HealthHelp

Kirk Hartman

Workforce Manager, HealthHelp

HelpLine

Francesco Andreani

Contact Center Manaeger

HGS

Ian Birch

HGS

HGS

Doreen Campbell

Head of Quality

Highmark

Vickie Dinkel

Vendor Operations, Quality and Voice Analytics Manager

HireRight

Todd Baxter

Chief Services Officer

HireRight

Janie Dellinger

Global Qualiy Supervisor

HireRight

Mike Holser

Senior Manager of Specialized Customer Service

Holy Cross Energy

Kathy Murray

Consumer Service Supervisor

Horizon Power

Troy Mulder

Retail Operations Manager

Hoveround Corporation

Jan van Dalen

Director of Information Technology

HSN

Julia Schmitz

Manager of Customer Care Operations

IC24

Kieran Arkley

Senior Insights Analyst

Icatu Seguros

Ivan Teodoro

Planning and Solution Customer Service Manager

ING Direct

Inova Solutions

Inspiro

International SOS

Annie Lau

Group Quality Improvement Manager

iQor

PJ Singh

Senior Vice President Innovation & Optimization

iQor

Tarn Shant

Senior Vice President of Transformation

Isle of Man Government

Robert Williamson

Technical Director, Department of Home Affairs

Itaú

Pablo Alcino Martins

Planning Manager

Itaú-Unibanco

Daniel Demicheli

Executive Manager, Mission Control

Itaú-Unibanco

Alvaro Torres

IT Manager, Itau

Itaucard

Fabio Binuesa

Quality Manager, Itaucard

Kaiser Permanente

Joenil Mistal

Senior Manager. Managerial Consulting

Kapitus

Murugappan Chettiar

Senior Vice President for Operations Strategy and Enterprise Projects

KeyBank

Karen Hernandez

Quality Manager

KPN

Evert van der Zee

Senior Capacity Manager

L.L.Bean

Anne Healy

Senior Scheduler

LA Care Health Plan

Jorge Loza

Manager CSC Quality Monitoring and Training

Landauer Inc

Angie Luckey-Succes

Director of Client Experience

Lands’ End

Mary Judkins

Senior Director of Customer Care Services

LanguageLine Solutions

Jeff Cordell

LanguageLine Solutions

LanguageLoop

George Bisas

Chief Executive Officer

Las Vegas Metropolitan Police Department

Stacy Fason

Research Assistant and Communications Training Officer

Las Vegas Valley Water District

Penny Tootle

Customer Service Supervisor

Liq Participacoes

Dante Minucci

IT Manager

Livelo

Priscila Spohr

CRM Director

Lowe’s

Kenya Smith

WFM Senior Manager

LPL Financial

Wayne Bogan

Vice President of Service, Trading & Operations

MAPFRE Insurance

Jeremy McKechnie

Manager ECC WFM

Maps Credit Union

Michelle Seymour

Assistant Vice President of Contact Center and E-Services

Marriott International

Kristina Heidesch

Director of CEC System

Marsh

Matt Seifert

Managing Director

Mattress Firm

Jared LaMorte

Senior Manager of Quality and Training

Maxicare

Charisse D. Leonardo

Senior Manager Contact Center

Medscheme

Ncumisa Hlapo

Business Intelligence Senior Specialist

Merseyside Police

Metso

Hanna Martin-Vahvanen

Customer Experience Manager

Miami International Airport

Ray Davalos

Building Systems Manager

Michigan Department of Health and Human Services

Bill Premble

Director

Millennial Specialty Insurance

Tobie Seymour

Head of Operations

Millennium bcp

Vitor Monteiro

Head of Physical Security

Miracle-Ear

Janine Vesper

Operations Manager

Mitchell

Pauline Mulvey

Vice President, Enterprise Business Technology

Mobile Mini

Jeff Emerling

Director of Sales

Mobistar

Isabelle De Brock

Head of Coaching, Mobistar Belgium

Mom's Meals

Allison Schmidt

Workforce Management Analyst

Money Management International

Nicholas Nardi

Director of QA and Compliance, Money Management International

MoneyGram

Doug Klees

Head of Customer Care

MoneyGram

Cyndi Daman

Web Manager

MoneySolver

Brad Williams

Vice President of IT

Morgan Stanley

Tom DeCarlo

Executive Director, Global Head of Wealth Management Client Services

N Brown Group

Jane Taylor-Jones

N Brown Group

N-Allo

Christel Everaert

Workforce and Traffic Control Manager

National Express

Karen Beasley

Head of Customer Relations, National Express

Nationwide

Pam Miller

Director, Compensation Administration

Nationwide

Diane Martin

Director, Technology Services

Nelnet

Candy Cartwright

Contact Center Director

Neo Financial

NeoBPO

Maycon Da Pureza Xavier

Planning Director

NeoNova

Jeff Kennon

Director of Customer Experience

Nespresso

Sriparna Sen

Customer Experience Manager

Netsmart

Carol Hattrup

Manager

Network Rail, Kings Cross Station

Brendan O’keeffe

Project Manager, Network Rail

New Orleans Int'l Airport

John Lyon

Telecommunications Manager, Louis Armstrong International Airport

New York City Police Department

Sergeant Claude Armstrong

Commanding Officer, Tape & Records Unit, NYPD

NextGear Capital

Lauren Crooks

Supervisor, Client Experience

NHS Lothian

Paul Schofield

Head of Digital Innovation

Nichols College

Glenn M. Sulmasy

President

Nimble Group

Ingrid De Leeuw

Special Projects

Nine

Rich Rose

Director of Customer Service

Nordia

Patricia McNamara

WFM Project Manager

Northwestern Mutual

Chris McFadin

Call Analytics & Insights Consultant

OI

Glauber Medeiros

Planning and Traffic Manager, BTCC

Omega World Travel

Nadim Hajje

VP of Information Technology and Data Analytics

OneSource Virtual

Myra Nunez

Director of Employee Services

OneSource Virtual

Myra Nunez

Director of Employee Services

Online Education Services (OES)

Leah Holmes

Head of Student Operations

OnProcess

Michael Prokopis

VP of Strategy & Innovation

Open Network Exchange

Ryan Romero

Senior Vice President Global Contact Center

Open Network Exchange

Alexandria Doucet

Quality Assurance Manager

Open Network Exchange

Ryan Romero

Senior Vice President Global Contact Center

Optum

Ashutosh Sahu

Software Engineer

Optum360

Sandi Shaulis

Consumer Experience

OrthoBanc

Matt Sigler

Customer Service Manager

Oscar Health

Bianca Brooks

Workforce Manager

Panago Pizza

Graham Thomson

Director of Call Centre Operations

PARTS iD

Justin Gazzara

Manager of Contact Center Operations

Penrith City Council

David Parry

Customer Experience Manager

Pepco Holdings

Annise Jones

Martin, Resource Management Lead Analyst

PestCo

Sean Peters

Chief Marketing Officer

Pfizer

Lou Castagna

Operations Support Coordinator

Pfizer

Jay Soria

Customer Service Support Analyst

Philips Respironics

Richard Mackey

IT Solutions Manager

Phoenix Police Department

Court Hood

Administrative Supervisor

Phones 4u

Jim Slater

Group Marketing Director

Porto Seguro

Aline Ferraz

Superintendent of Quality, Service and Training

Preferred Apartment Communities

Maegan Taylor

Director of Market Intelligence

Proofpoint

David Szoke

Senior Technical Support Manager

PSCU

Molly Walker

Manager of Business Excellence

PSCU

Brian Vogel

Manager Workforce

PSCU

Brian Vogel

Manager Workforce

PSEG Long Island

Frederick G. Daum

Director of Customer Contact and Billing

PSEG Long Island

Ria Canagon

Call Center Operations Manager

PSEG Long Island

Cesar Arriaga

Process Lead - Call Quality Assurance

Pulse Secure

Piyush Patel

Director WW Customer Success

Radisson Hotel Group

John Zurn

Senior Director of Global Reservations and Customer Care

RDI Corporation

Jeremiah Peddersen

Director, WFM

RDI Marketing

Realtor.com

Brent Albarado

Director of Voice Intelligence

Red Mountain Weight Loss

Chris Brdar

Customer Service Center Director

Regional Australia Bank

Kim Burraston

Senior Manager

RentPath

Brandon Wade

Telecommunications Manager

Republic Services

Morgan Gray

Sr. Manager Customer Experience Field Management

ResultsCX

Richard Carter

Director of Automation

Ricoh

Laura Batton

Director, Call Center Operations

Ritter Communications

Venice VanWinkle

Director of Quality Assurance and Compliance

Ritter Communications

Jeff Kulas

Vice President of Customer Experience

Sacramento Regional Fire/EMS Communications Center

Teresa Murray

Chief Executive Director

Sallie Mae

Brian Trumbull

Vice President Business Optimization

Sallie Mae

Chuck Johns

Manager of Workforce Management

ScS

Dan Bennett

Director of Customer Experience

SeaWorld

Brad Matzinger

Call Center Director

SERTEC

Abel Range

SERTEC

Severn Trent Water

Olivia Hallam

Contact Planning Process and Wfm Expert

Shared Services Connected Ltd

Sumit Singh

Head of Resource Planning

Shift4

Kimberly Laible

Skytab Escalations Team Manager

Siemens

Josh Jennings

Global Director of Hub Sales

Signify

Luite van Zelst

Global Vendor Manager

Sitel

Chip Heineman

Vice President -Global IT Solutions

Skipton Building Society

Karen Beck

Contact Centre Supervisor

SKYGEN

Jonathon Fluckey

Contact Center Implementation Specialist

Soha Housing

Maureen Adams

Director of Customer Services and Operations

Sony Electronics Inc.

Roger Brewer

Director of Service Tools and Technology

Southern California Gas Company

Neena Master

Director, Customer Contact Center

Sprint

Lonnie Johnston

Director, Call Center Analytics

SquareTwo Financial

Holly Gallo

Director of Customer Experience

Stefanini

Eric Brandt

Workforce Manager, Stefanini

Stone Co

StubHub

Deb Cahill

Program Administrator, StubHub

SumTotal Systems

Balaji Balaraman

Senior Director of Customer Support

Sunrun

David Ernest

Manager Contact Center Operations

SunTrust

Dwight Chowning

Assistant Vice President, SunTrust

Superior Contact / TelNet Worldwide

Gretchen Green

IT Manager

Swedish Rail

Erik Erlandsson

Head of Support and Development

Swinton Group

John Mackey

Automation Manager

SYKES

Stephen Leonard

Telephony Engineer

Tbaytel

Brenda Di Franco

Director of Customer Care

TCF Bank

Kelly Robbert

CX Director

TCS Bank

Viacheslav Tsyganov

Chief Information Officer

TD Bank Group

TD Bank Group

Dawn Squires

Employee Engagement Manager

TechStyle Fashion Group

Shannon Nowell

Senior Manager of WFM Optimization & Analytics

TechStyle Fashion Group

Damon Spurlock

Manager of GMS WFM & Command Center

Teleflora

Jeff Griffith

Director, Telco and IT Services

Teleperformance

Alfredo Morgado

WFM, Quality and Projects Director

Teleperformance

Paul Joustra

Digital Transformation Project Lead CEMEA

Teleperformance

James Timms

Chief Information Officer

Teleperformance

Sisi Wan

Sr. Analytics Director APAC

Telia

Topias Huovinen

Senior Manager

Telus

Charles Suh

Manager, Business Analysis, Consumer Solutions

The Home Depot

Deborah S

Quality Supervisor

The Results Companies

Richard Carter

Director of Automation

The Royal Automobile Club

Croyden McLennan

Product Owner

The Royal Automobile Club

The Standard

Stacy Higginbotham

Quality Program Manager

The Standard

Sarah Ross

Senior Director of the Contact Center

TIM Brazil

Roberto Caldeira

Customer Relations Manager

Torrens University

Victoria Pendergast

Head of Future Student Operations

Total Administrative Services Corporation (TASC)

Gary Hartung

Manager of Operations Support Technology

Toyota Financial Services

Maria Brink

General Manager of TFS Customer Service Center

Transcom

Andras Bacsa

Global IT Director - Contact Center Applications

Travel + Leisure Co.

Todd Wagoner

Director of Workforce Optimization

Trimble Navigation Limited

Creighton Engen

Senior Manager, Technical Support

TripAdvisor

David Fox

Senior Director Global Telecoms Services

TruGreen

Chris Scholl

Senior Voice Engineer & Enterprise Architect

Trupanion

Ryan Olson

Manager Contact Center Technology and Analytics

TSYS

Anthony Chang

Business Analyst

TSYS

Amerigo De Vera

Manager, Customer Interaction Analytics

TTEC

Barbara Wingle

VP Insights and Analytics

U.S. Bank

Christopher Surges

Senior Vice President

U.S. Bank

Jason Bettini

Customer Analytics Leader

UCCU

Cami Young

Assistant Vice President of Service Center Operations

Ultimate Kronos Group

Jason Ruddock

Director for Operational Capacity Planning

Unisys

Bobby Arbuthnot

Director of Digital Workplace Services

Unisys

Bobby Arbuthnot

Director of Digital Workplace Services

United Language Group

James Dodson

Executive Vice President of Interpretation

United Way of Connecticut

Jesse Blakeslee

Director of IT Operations

United Way of Connecticut

Lisa Tepper Bates

Chief Executive Officer

University of Phoenix

University of Phoenix

Marcel J

Director of Enrollment

UPC

Marco Vianen

Vice President, Customer Operations

US Airways

Melody Niese

Director of Reservations Planning and Analysis, US Airways

Utility Warehouse

Rob Harris

Chief Operating Officer

Valvoline

Joseph Patrick

System Administrator for the Valvoline Support Center

Vera Bradley

Susan Campbell

Director of Customer Experience

Vera Bradley

Susan Campbell

Director, Customer Experience

Vera Bradley

Susan Campbell

Director, Customer Experience

Vivint

Tim Izatt

Director of Customer Services, Vivint

VMware

Karthik Venkataraman

Manager, BTA Process and Solutions

Vodafone

Andrew Hyde

Estate Scheduling Manager

Voya Financial

Paul Ondrejka

Vice President of Operations

Waste Management

Webhelp

Per Valik

CIO/CTO

Western Union

Steve Sigman

Vice President of Global Operations, Western Union

Western Union

Bryan Haas

Head of Customer Experience Strategy

Wine Country Gift Baskets

Andy Bocko

Director of Enterprise Technology

Wodonga TAFE

Leanne Gibson

Team Leader Customer Experience

WPS Health Insurance

Barbara Bleiler

Member Services

WPS Health Solutions

Jay Martinson

Chief Operating Officer

Wyndham Hotel Group

Duke Witte

Director, Resource Planning and Management, Wyndham Hotel Group

Xpron

Alexander Wolters

General Manager

Yapi Kredi

Cami Young

Assistant Vice President of Service Center Operations

York County Pennsylvania

Terry Hall

Communications Manager

Young Energy

Brandon Young

Young Energy

Zuora

Tien Tzuo

Founder