Case Study: Millennium bcp achieves 30% lower monitoring costs and 94% fewer false alarms with NICE Situator (NICE Systems)

Millennium bcp - Customer Case Study

Millennium bcp, Portugal’s largest private bank headquartered in Porto with nearly 4.3 million customers and 800+ branches, faced fragmented physical security systems from multiple vendors. Dispersed information made it difficult to achieve a common operating picture, enforce consistent procedures across branches, and respond efficiently to incidents.

The bank deployed NICE Situator to integrate video, access control, intrusion/fire alarms, panic buttons, VoIP and messaging into a single platform and stand up a consolidated Millennium Security Room. By correlating sensor data and automating standard operating procedures, the solution reduced monitoring and response costs by 30%, cut false alarms from ~20,000 to 1,200 per year, and improved compliance tracking, reporting and consistent incident response.

Millennium bcp

Vitor Monteiro

Head of Physical Security