Case Study: Club Hotel Casino Loutraki achieves 98% dispute resolution and streamlined 24/7 surveillance with NICE Systems' NiceVision

Club Hotel Loutraki - Customer Case Study

Club Hotel Casino Loutraki, one of Europe’s largest and Greece’s top 24/7 casino resorts, needed to replace an aging analog VCR surveillance system that was becoming difficult to maintain and no longer met strict Greek regulatory requirements. The casino sought a modern, high-resolution CCTV solution to streamline operations, improve crime and incident prevention across gaming floors and back-of-house areas, and raise dispute-resolution effectiveness.

NICE installed the NiceVision Pro digital recording system with ControlCenter management, delivering real-time 25 fps, 4 CIF video with synchronized audio, MPEG‑4 compression and hot‑swappable RAID5 storage for continuous 24/7 recording without operational interruption; staff were trained for a smooth transition. The upgrade boosted surveillance efficiency and dispute resolution to 98% (up from 89%), supporting about 2,500 incidents monthly across the property.

Club Hotel Loutraki

Duncan Harkness

Surveillance Director