Case Study: New York Police Department achieves faster, more accurate incident reconstruction with NICE Systems' NICE Inform

New York City Police Department - Customer Case Study

The New York Police Department’s Communications Section — a command of more than 1,200 civilian supervisors, operators and dispatchers — manages the city’s primary 9-1-1 emergency call handling and was charged with developing and operating a state-of-the-art Public Safety Answering Center (PSAC). Facing up to 12 million calls a year and millions of radio runs, the challenge was to provide faster, more accurate incident inquiry and more effective scenario reconstruction to improve service to the public.

NYPD implemented NICE’s Audio Recording Solution and NICE Inform to capture, store, replay and analyze telephony and radio communications. The tools cut search and retrieval times from hours or days (even weeks) to minutes or seconds, improved the accuracy of investigations and reconstructions, and enabled quicker, better-informed responses — for example, rapidly locating a prior 911 call that changed a child-death inquiry into a homicide investigation.

New York City Police Department

Sergeant Claude Armstrong

Commanding Officer, Tape & Records Unit, NYPD