Case Study: Creditas achieves 16% higher schedule adherence with NICE Systems

Revolutionizing Workforce Management and Achieving Remarkable Results

Creditas Partners, a leading Latin American online credit and solutions provider, was struggling with manual workforce tracking, limited visibility into adherence, punctuality, shrinkage, and productive tasks, and a time-consuming schedule generation process. To address these challenges, Creditas Partners worked with NICE Systems and used Playvox by NICE Workforce Management.

NICE Systems implemented real-time workforce management, reporting, charts, and automated evaluation distribution to improve operational oversight and simplify leave management. The results included a 16% increase in schedule adherence, a 25% boost in agent punctuality, better leave management, and stronger visibility into KPIs and operational opportunities.