Case Study: The Results Companies achieves instant, 24/7 scalable onboarding and 100% data accuracy with NICE Systems

The Results Companies - Customer Case Study

The Results Companies is a global business process outsourcer serving Fortune 500 clients from 26 contact centers in the U.S., Mexico and the Philippines with over 18,000 agents. Rapid growth strained manual onboarding and offboarding—handled by a 12-person team in Mexico—creating delays, errors, compliance gaps and security vulnerabilities as employees were reassigned or removed across client-specific systems.

The company deployed NICE Robotic Automation (with desktop automation, analytics and workforce management) to automate unattended on- and offboarding across systems. Processing dropped from about an hour to seconds, data accuracy reached 100%, services are now 24/7, compliance and security improved, scalability became easy (potentially saving a full month of processing when scaled), and staff were freed to focus on higher‑value work.

The Results Companies

Richard Carter

Director of Automation