Case Study: Leading Electronics Supply Manufacturer achieves 5,000 hours saved and HR RPA self-sufficiency with NICE Systems

Manufacturer’s Utilization of VRS Engagement to Leverage RPA in Human Resources is Leading to Company-wide Improvements

A California-based electronics supply manufacturer with more than 20,000 employees and over $16B in annual revenue needed to accelerate HR process automation after an earlier vendor failed to provide tools or training for sustainment. The company wanted a partner to support a “crawl, walk, run” approach so a small in‑house team could build RPA skills, achieve early wins, and establish governance for broader, scalable adoption.

They engaged NICE RPA and Value Realization Services to create a Center of Excellence, training a 10‑person cross‑functional pilot and delivering hands‑on automations for ticketing, admin access provisioning, and resume capture. The program yielded roughly 5,000 hours saved across initiatives, 124 hours saved annually from automated ticketing, about 80% automation of resume processing, and a governance framework that has accelerated global automation requests and sustained self‑service capability.