Case Study: Nationwide reduces compensation plan rollout from six months to 30 days and consolidates 10 systems with NICE Systems' ICM

From Six Months to Four Weeks Cutting Compensation Plan Rollout Time

Nationwide, a Fortune 100 insurance and financial services company, faced fragmented sales compensation operations across in-house and independent agents and sales managers. The business used 10 different compensation systems, leading to inconsistent reporting, limited visibility into total pay, cumbersome administration, and new compensation plan rollouts that could take up to six months.

Nationwide implemented NICE ICM to consolidate compensation processing into a single platform, migrating over 10,000 agents and centralizing reporting and dispute tracking. The new system cut plan rollout time from six months to about 30 days, supports daily and monthly commission runs, provides instant prospective commission calculations for compliance, and enables the company to independently manage and update complex, multi-element compensation plans.

Nationwide

Pam Miller

Director, Compensation Administration