Case Study: AllClear ID achieves seamless multi-center breach-response call routing in minutes with NICE Systems' CXone

AllClear ID Uses NICE inContact to Seamlessly Route Calls to Multiple Call Centers

AllClear ID, a 2004-founded data-breach response firm that guarantees 72-hour breach notification and handles roughly 500,000 calls annually, needed a way to assemble multiple geographically dispersed call centers on short notice without maintaining thousands of full-time agents. Because partner sites used many different call‑center systems, coordinating them rapidly during a breach would have been complex, slow and costly.

Using NICE inContact CXone (IVR, ACD and Open Cloud Foundation), AllClear ID now configures call routing in under three minutes and can stand up a breach response call center in three days, scaling from a 45-person internal team to as many as 2,500 agents. The solution routes millions of calls in moments, enables emergency failover of out‑of‑service sites, supports regulatory response times and provides the uptime and flexibility that reassure clients.

AllClear ID

Erin Lewis-Freeman

Workforce Capacity and Delivery Partner Manager