Case Study: Banca Popolare di Sondrio achieves 83% faster loan processing and error-free back-office operations with NICE Systems' Robotic Automation

Leading Italian Bank Saves Time And Eliminates Errors With Robotic Automation

Banca Popolare di Sondrio, a historic Italian bank with a national branch and online presence, faced slow and error-prone back-office processing in its virtual branch—each credit or loan transaction took about an hour, involved heavy manual data entry and paperwork, and led to mistakes, lower service quality and frustrated agents and customers.

The bank deployed NICE Robotic Automation with Real-Time Process Optimization to automate data collection, correlate customer records from CRIF and Delfi Web, create files and generate financial statement letters. The result: case handling fell from 1 hour to 10 minutes, copy errors were eliminated, paperwork was reduced, agents shifted focus to customer care and upselling, and overall productivity and job satisfaction improved, with plans to expand the solution across other services.

Banca Popolare di Sondrio

Simona Renna

Senior Agent – Virtual Unit