Case Study: Leading Energy Provider (USA) achieves proactive PCI-DSS compliance and faster breach resolution with NICE Systems' Compliance Center

Taking a proactive approach to compliance management

A Fortune 100 energy company serving about 10 million customers and employing over 33,000 faced a major PCI-DSS challenge: it needed to encrypt all incoming (including historical) calls and manage recorded customer interactions, yet manual monitoring of hundreds of thousands of monthly calls made it virtually impossible to identify or remediate breaches consistently.

The company deployed NICE Advanced Services for encryption and the NICE Compliance Center (over 2,300 licenses) to automate compliance monitoring and enforcement. The solution provides dashboard visibility, a PCI widget to flag sensitive authentication data, playback locks to restrict access, and an automated Policy Manager for extraction, review and deletion—resulting in faster breach resolution, improved operational efficiency and easier audit readiness.